Who are we?
	What do we sell?
	An Incomplete List Of Labels Available From Scratch
	Can I get a catalog of my very own?
	How do I search the online store?
	How do I browse the store?
	What if I have questions or require more information about a product before I decide to buy?
	How do I order?
	What kinds of payment do we accept?
	How do we ship?
	What if we are out of stock of what I order?
	Do we take returns?
	I can’t find what I want on the web site!
	What’s up with the crazy reviews on the items?
	Do we have a mailing list?
	I’m in Vancouver and I want to party with the Scratch Kickdogs…
Who are we? Scratch is an independent company founded in 1987, based in Vancouver, BC, Canada. Initially a tiny retail specialty record store, Scratch expanded to become a record label in 1991, concert promoters in 1992, a Canadian distributor in 1995, and an international distributor in 1998. We have long been known for our knowledge, diversity, involvement, and support of independent music. We’re confident you’ll notice this quickly; while this is a commerce inspired site, very few other online stores feature such a wide variety of music, even fewer have any sort of knowledge about what they sell, nor feature obscure releases and vinyl. Yes, VINYL…records…phonograph records. We have loads of them, and some of us at Scratch HQ will venture boldly they look better, sound better, feel better, ARE better. Then some of us are more passionate about curling, so take no offense.
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What do we sell? Well, here's a list of the labels we carry. It changes all the time, so if there's something you're looking for, please ask. Basically Scratch has a store as well, so we have a continually rotating batch of music from sources too numerous to possibly list. In general, 99% of the music we sell is independent music....nowhere (except for vinyl) will you find the mark of Sony, Polygram, DGC, Columbia, and their ilk. We have nothing against these labels....but their pricing structure is such that we can't offer a good price because we don't have the buying clout of HMV or Tower or chain stores in general. Major labels do us no favours, so we feel no particular need to support them.. Stylistically we carry all genres of music fitting under the umbrella of independence, but it's not too difficult to discern from our reviews that we hold the more adventurous music nearer to our hearts.
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An Incomplete List Of Labels Available From Scratch: A-Musik, Abduction, Absolutely Kosher, Ace Fu, Aces & Eights, Ache, Acrobat, Action Musik, Acuarela, Adeline, Aesthetics, A Hidden Agenda, Ain Soph, AIP, Akarma, Akashic, Alien8, Alive, Allied, Allium, Alpha Omega, Alternative Tentacles, Altrokitis, Ambassador, Ambush, American Pop Project, American Tapes, Amish, Ammunition, Amphetamine Reptile, Amputate, Anamist, Anisette, Angel Dust, Animal World, Anomalous, Anticon, Antler Subway, Ant Zen, Anyway, Apartment, Arboretum, Arena Rock, Art Monk Construction, ASH International, Asian Man, Aspirin, Astralwerks, Atarms, Atomic Action, Attention Deficit Disorder, Audience, Audio Dregs, Audio Information Phenomena, Audioview, Augogo, Aum Fidelity, Avantegarde Music, A Worry, Ay Carrumba, Azap, B Sides, Ba Da Bing, Baby Universe, Bacchus Archives, Back Of A Car, Backwards, Bad Jazz, Badman, Bad People, Bad Robots, Bag Of Hammers, Bar None, Barn Re-Leasing, Barsuk, Battle Axe, Bed Time, Bees Make Honey, Bella, Beautiful, Bent, Best Sex I Ever Had, Betley Welcomes Careful Drivers, Bifocal, Big Miss Moviola, Big Top, Big Wheel, Bingo, Birdman, Birdman Sound, Bittersweet, Blackbean & Placenta, Blackjack, Black Velvet Fuckere, Blast First, Bliss Out, Bloat, Bloodlink, Bloodshot, Bloodstains, Blood Of The Young, Blue Boy, Blue Chopsticks, Blue Plate, Blue Rose, Blue Sanct, Bluurg, Bomb Hip Hop, Bomp, Boner, Bongload, Bonnie Pearl, Boon Box, Bossanova, Bovine, Bax Factory, Box Theory, Braindead, Breadmachine, Brickyard, Brinkman, Brobingnagian, Broken, Broken Wheel, BSI, Bubblecore, Buff Medway, Bug Girl Sound, Bulb, Burning Heart, Bus Stop, Buzz, BYO Records, Cactus Gum, Cake Mix, Candlelight, Capstick, Captain Oi!, Captain Trip, Carburator, Cargo, Carnage Press, Caroline, Carpark, Catasonic, Catch And Release, Catsup Plate, Caulfield, Cave Canem, Cavestomp, Celestial Magenta, Celluloid, Chainsaw, Chair Kicker’s Union, Champagne, Champaigne Audio, Chapter, Chapter One, Charles Bronson, Charnel, Chatterbox, Che, Cheap Trick Unlimited, Cheemo, Cheetah’s, Chemical Underground, Cher Doll, China/Grade, Chocolate Industries, Chunk, Cinevox, Clean Plate, Climax, Clover, Clue # 2, Coat-tail, Cold Chillin, Cold Front, Cold Spring, Collective Fruit, Common Culture, Communion, Confounded, Constellation, Conversion, Corduroy, Corpus Christi, Corrupt Conglomerate, Cortical Foundation, Costes, Crack, Craft, Crammed Disc, Crank Automotive, Crap, Crass, Creativeman, Crisis, Crusty, Cry Baby, Crypt, Curtom, Cyberdine, C/Z Records, Dago Red, Daisy, Dalmation, Damaged Goods, Damo’s Network, Dark Beloved Cloud, Dark Empire, Darla, Deadbug, DeadxAlive, Death By Blowjob, Decomposition, Deep Elm, Def Star, Delmonico, Deluxe, Demolition Derby, Dependability, Depth Of Field, Derivative, Desco, De Soto, Devastating Soundworks, Devil Doll, Devour, Dextar's Cigar, Die Young Stay Pretty, Digital Narcis, Dill, Dionysis, Dirigible, Dirter Promotions, Dirtstyle, Dischord, Discipline, Dish, Disques Wagram, Divot, Doghouse, Dogmeat, DOR, Dr. Strange, Donut Friends, Dorobo, Downsall Plastics, DRA, DRG, Drag City, Drive-In, Drop Bass Network, Drop Beat, Drop Kick, Drug Racer, Drunken Fish, Dry Hump, DSA, DSS, D-Trash, Dual Plover, Dubhead, Duophonic, Dust II Dust, Dutch East India Trading, Dyslexic, Earwing, Earworm, Ebullition, Echostatic, Econogold, Ecstatic Peace, Edgy, Eerie Materials, Eggyolk, Ego, EG Records, Electro Harmonix, Elefant, Elephant 6, El Recordo, Elsie and Jack, Elsinor, Emperor Norton, Empress, Empty, Enchante, Endearing, Endorphin, Enguard, Equal Vision, Erl, Erostate, Erstwhile, ESP, Etichetta Punk, Eulogy, Eureka, Excursion, Exit, Extreme, Ex-Voto, Eye 95, Fading Ways, Famous Fuzz, Fat Cat, Father Yod, Fearless, Feral House, Ferret, Fierce Panda, File 13, Final Notice, Fireball, Fire Breathing Turtle, First Love, Fist Fight, Fist Puppet, 555, 5 Rue Christine, Flapping Jet, Flare, Flat Earth, Flipped Out, Flydaddy, Flying Dutchman, Flying Nun, Flying Saucer, FOAD, Folkways, Fondle ‘Em, Food Of The Gods, Forced Exposure, Formacentric, Fortune 5, Foundry, Four Alarm, Fourth Dimension, Four Ways To Rock, Fragil, Freek, Freeland, Frenetic, Frequency Labs, Friction Media, Frontline, Fruit Tree, Fueled By Ramen, Full Toss, Funky Ass, Future Farmer, Future Primitive, Fuzzy Box, Galactic Butt Hair, Galleon Key, Game Two, Gas, Gasatanka, Generator, Gentle Giant, Get Go, Ghetto Defendant, Gern Blandsten, Get Back, Get To The Point, Ghetto Safari, Giant Claw, Giant Robot, Giardia, GI Productions, Gingkoba, Glue Factory, Goddamn, God Mountain, God Records, Go Kart, Gold Circle, Goldenfly, Gold Standard Laboratories, Goofin, Gourmandizer, Grand Theft Autumn, Granted Passage, Grape OS, Gravelvoice, Gravity, Greenseye, Green Tea, Grenadine, Griffin, Grilled Cheese, Grimsey, Grita, Gritty Kitty, G7 Welcoming Committee, Guided Missile, Gyroscope, Gyttja, Hair Ball 8, Hammerheart, Hangman’s Daughter, Hanson, Happy Go Lucky, Hardwood, Harlod, Harmless, Hausmusik, Headfucker, Headhunter, Heart-of-a-Champion, Heatwave, Hebrew Nation, Hed Dirt, Hefty, Hellfire, Hell’s Ditch, Hell-Yeah, Heparin, Herald, Hero’s & Villians, Hey Buddy, HG Fact, High Society, Himalayan, Hip Hop Slam, History Of The Future, Histrionic, Holistic, Holy Mountain, Home Made, Homestead, Honey Bear, Honest-Abe, Hopeless, Hopscotch, Horrifying Circus, Hourglass, Human Wreckords, Hushush, Hydrahead, Hymen, Hymnal Sound, Iceburn, Ichor, Ignivimous, Ill, Ill Boogie, IMD, Imp, Impulse, In All Directions, Inbetweens, Incoming, Inconspicuous, Indecision, Index, Industry, Insolito, Insound, In The Red, Intonated, Ipecac, Irdial, Iris Light, Iron Compass, Irregular, Ixor Stix, Jade Tree, Jagjaguwar, Japan Overseas, Jazzassin, Jeepster, Jeff & Amy’s Paper Bag Series, Jerry Jerry, Jetset, Johann's Face, Join The Team Player, Josie, Jump, Jump Start, Jump Up, Junk, K, Kabal Agogo, Kalliste!, Kelp, Key Op, Keystone Ember, Kihosk, Killed By Fast, Kill Rock Stars, Kim Will Kill Me, Kindercore, King Of The Monsters, Kitty Kitty Corporation, Knitting Factory, Knw-Yr-Own, Koch, Kokopop, Kooky, Kraak, Kranky, KSPC, Kudos, Kustomized, La Brea, La Face, Lame-Ass, Lance Rock, Landspeed, Latino Bugger Veil, Laton, Leaf, Le Grand Magistry, Liberation, Libra, Library, Life Is Abuse, Lifeforce, Linkwork, Lipstick, Lissy’s, Little Army, Little Brother, Liquifaction, Lo Recordings, Load, Loaf, Lonesome Cowboy Music, Longshot, Lookout, Love Und Romance, Lovitt, Lowlands, Luna, Lunamoth, M Records, Mad Entropic Carnival, Made In Mexico, Made To Measure, Magaibutsu, Magic Eye Singles, Magic Marker, Magnificent Butcher, Mag Wheel, Majora, Making Of Americans, Makoto, Manifold, Man's Ruin, March, Marina, Martians Go Home, Massmen, Matador, Materiali Sonori, Matinee, Matlock, Megalon, Mego, Melodiya, Mendit, Menlo Park, Mental Art Disco, Mercator, Merge, Merrimac, Metaforensics, Meteor City, MIA, Mille Plateaux, Mind Control, Mind Expansion, Mint, Mint Films, Misanthropy, Misra, Mission Control, Misty Lane, Moikoi, Moneyshot, Montelban Hotel, Montesano, Moo La La, Moon Ska, Morbid, Moribund, Morphius, Morr, Mortarhate, Moshi Moshi, Motel, Motorway, Mountain, Moving Image, Moving Target, Mr. Whiggs, Mud, Munster, Murder, Murder Punk Inc., Murky Slough, Music Club, Music Fellowship, Mute, My Pal God, My So Called Records, Nabate, Name In Lights, Nardwuar, NCTM, Nefer, Nerdrock, Nerve Rust, Network Sound, Neurot, New Age, New American Dream, New Disorder, New Red Archives, New Skin, Ng Records, Nihilist, Ninja Tune, Nitro, No Exit, No Idea, No Life, No List, No Records, No. 6, Noise Museum, Normal, Norman Fell, Northern Heights, Nostradamus, Nothing, Noton/Rastermusic, Now Or Never, Now Sound, Nux, Oblique, Ochre, Offtime, Ohev, Oink, Old Glory, Old Gold, Old 3C, Omplatten, 100 Guitar Mania, 100% Breakfast, One Foot, One Hour, 1265 Productions, OnOff, Onov, Or, Org, Osmose, Other People's Music, Our Choice, Outer Universe, Outlaw, Overkill, Owned & Operated, Ozone, Pacifico, Palace, Panic, Panic Button, Paperhouse, Paradigm Discs, Parahelion, Paralogy, Parasol, Passenger, Peek A Boo, Pehr, Pelado, Perfect, Perimeter, Perishable, Permafrost, Pervertidora, Pessimiser, Peterbilt, Pickled Egg, Pipedream, Pit'sbull, Plague Dig Nicht, Plain, Planet Pimp, Plan 9, Plug Research, Plus Minus (+/-), Point the Blame, Polyvinyl, Poon Village, Popllama, Popper, Pop Secret, Porcelain God, Pork, Positive, Poster Girl, Pottery, Prank, Praxis, Pre-Op, Primo Scree, Probe, Profile, Progeria, Psycho Audible Warp Phenomenon, Psycho+Logical, PTV, Public Bath, Punch, Punk In My Vitamins, Pushover, Quannum, Quaquaversal, Quiddity, Quincy Shanks, Radial, Radionic, Radio One, Rage of Achilles, Rastermusic, Ratfish, Recommended, Records, Recordhead, Rebound, Redwood, Reggae Retro, Rejected, Relapse, Remedial, Remove All, Reproductive, Reptillian, Reservoir, Resin, Resonant, Revelation, Revenant, Rhesus, Rhinestone, Rhythm & Boots, Rhythm Of Sickness, Right Tempo, Rightwide, Rip Off, Rise, RMI, Road Cone, Rocco, Rockathon, Rock & Roll Inc, Rock City, Rocketgirl, Rockville, ROIR, Roisin, Ronin, Roof Bolt, Rosewood Union, Ross, Roto, Rotoflex, RSR, Rubric, Ruffhouse, Rugger Bugger, Rumble, Run Chico Run, Runt, Russel, Rx Remedy, Sacapuntas, Saddle Creek, Safehouse, Safety Pin, Salad Days, Samizdat, Sammich, Sanctuary, Sandpounder, Sappy, Satan’s Pimp, Satellite, Satellite Transmissions, Scamp, Scape, Scat, Scenario, Schematics, Schtuff, Scooch Pooch, Scratch, Sealed Fate, Sea Note, Second Nature, Secret Devil, Secretly Canadian, Seeland, See Thru Broadcasting, Selektion, Selfless, Self Starter Foundation, Sensual Underground Ministries, SER, Serine Sardine, Sessions, Setanta, Seven Segment, 75 Arc, S.H.A.D.O., Shangri-La, Shelter, She Sells, Shimmy Disc, Shinkansen, Ship, Ship And Anchor, Shi-Ra-Nui, Shoutin Abner Pim, Shredder, Shrimper, Shrunken Head, Shy Boy, Side Effects, Siesta, Sign Language, Silly Bird, Siltbreeze, Simba, Simply Vinyl, Sing, Eunuchs!, Sin Raft, Sister, Six Sixty Six, Six Weeks, Skin Graft, Skinny Girl, Skoda, Skylabs, Slabco, Slab-O-Concrete, Slampt, Slap-A-Ham, Sliderkick, Sloth, Slow Ball, Slowdance, Slowdime, Slow To Burn, Slumberland, Smallman, Smalltown Supersound, Smells Like, Smilex, Smoothlips, Snapper Music, Snaredance, SNC, Soleilmoon, Some, Sonic Boom, Sonic Enemy, Sonic Swirl, Sonic Tone, Sonic Unyon, Sonic Youth, Sonig, SoulStaticSound, Sound Pollution, Soup-Disk, Southern, Space Age, Spam, Spawner, Special Potato, Spectra Sonic Sound, Spin Art, Spirit Of Orr, Spit And A Half, Spooky Tree, Sprawl Imprint, Sprout, Spur, Squealer, Squirtgun, SSE, SSR, Staalplaat, Stanton Park, Starlight Furniture, Star, Static Kills, Status, Stella White, Step And A Half, Stereo-Laffs, Stereo-Type, Stichting Mixer, Stickman, Stolen, Stomp, Storm, Strange & Beautiful, Streamline, Studio One, Stumble, Sub City, Sub Pop, Sub Rosa, Sub/Version, Suburban Home, Suction, Sudden Death, Sugar Fix, Sugar-Free, Sugar Hill, Suicide Squeeze, Summershine, Summershine, Sunday, Sunday Driver, Sun Music, Sunship, Super Electro, Super 8, Surgeon 16, Suzuki Bean, Swami, Swampy, Swell Sounds, Sweet Baboo, Swim, Switch, Sympathy, Table Of The Elements, Tainted, Tape Op, Taylor, Teamwork, Teenage Shutdown, Teenage USA, Teen Beat, Teen C, Tee Pee, Temporary Residence, Ten-In-One, Tesco, THD, The Alien Question, Thefirsttime, The Music Cartel, Thick, The Union, Thick As Thieves, Thin The Herd, Third Gear, Three Green Men, Three-One-G, Thrill Jockey, Thwart, Tigerbeat, Tiger Style, Time Bomb, Tinker, Tiny Superhero, TKO, TMIV, Tolotta, Too Damn Hype, Too Many, Too Pure, Tooth & Nail, Torque, Tosk, Total Annihilation, Total Energy, Touch, TPOS, Trackshun, Track Star, Tractor Beam, Train Bridge, Transsiberian, Trash American Style, Tray Full Of Lab Mice, Tree, Trente Oiseaux, Triad, Triple Crown Recordings (diverse and interesting music), Triple Crown (Emo/Ska/Rock), Trinder, Troubleman Unlimited, Trummer Kassatten, Tupelo, Turducken, Turkey, Turnbuckle, Turning Point, TV City, 28 Angels, Twenty Stone Blatt, Twisted Village, Twist Like This, 2 Ply Collective, Two Street, Tzadik, Ugly Pop, Undercover, Underdogma, Underestimate, Underworld, Union Pole, Unity Squad, Up, Upper Class, Uprising, V, Vaccination, Vagrant, Vague Terrain, Vandenburg Wave, Vegas, V8, Venture, Vermiform, Vernon Yard, Very Small, Vespertine, VHF, Victory, Villa Villakula, Vinyl Communications, Vinyl Japan, Violet Inch, Virgin UK, Vital Music, VM Live, Voice Of The Sky, Void, Voxx, Wabana, Warm-O-Brisk, Warpodisc, Wavetrap, Way Out, Web Of Mimicry, Western, Westside Audio Labs, Where Are My, Wiaiwya, Wigwam, Wig Out, Willowtip, Wire Monkey, Witching Hour, W.I.N., WMO, Words On Music, Wormco, Worm Interface, Woronzow, Wreck Age, Wrong, Wurlitzer Jukebox, Xeric, X-Ray, Yakuza, Yikes, Young God, Youth Attack, Ytterbium, Zapruder, Zhark, Zip Dog, Zulu, Zum (& lots of major label vinyl, but don’t tell anyone…) And these fine publications: Bunnyhop, Hit List, Copper press, Shredding Paper, Cimmarron Weekend, Halana, Muckraker, Flipside, Bananafish, Scram, Maximum Rock and Roll, Bronx Cheer, Pawholes, Opprobrium, Ongaku Otaku, Doris, Frequency, Chunklet, Gearhead, Puncture, Caught In Flux, Speed Kills, Extinguish, Your Flesh, Probe, Wooly Bugger, Grim Humour, Ben Is Dead, Chickfactor, Feminist Baseball, Foxy Digitalis, The Minus Times, Morbid Curiosity, Ptolemic Terrascope, You Could Do Worse, Doris, Bunyon, Tape Op, Chin Music, Crank, 8-Track Mind, Livewire, Filler, Sound Collector, Spontaneous Combustion, Cool Beans, No Depression, Train Wreck, Giant Robot, Agree To Disagree, Pop Nausea, Pok, Friction, Magnet, Craphound, Tuba Frenzy, Cometbus, Splashdown, Beer Frame, Scram, Great God Pan, Escargot, He Is Just A Rat, Stay As You Are, Punk Planet, Zum, Space Age Bachelor, RE/SEARCH books, Fantagraphics comics...that's all I remember right now.
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Can I get a catalog of my very own? Yes. If you don’t want to search or browse our web store, we can email you an Excel file so you can browse offline at your leisure, or print out to leave on the coffee table. It’s an Excel spreadsheet, and over 2 megs, so if you have a slow internet connection/modem, beware it’s a lengthy download. As a further annoyance and a modern example of “you get what you pay for”; those of you with free email services such as Hotmail or Yahoo are unable to receive such a file. Not to be too disparaging, but you need a “real” email address to get the file. Pay $5.00 to somebody somewhere and forget the web-based free email, if only to receive our quite impressive catalog. It has 36000 plus items in it and is searchable according to artist, label, format, etc. Anyone who would like this file please email lube@scratchrecords.com and request our Email Order \catalog file. Please specify Canadian or US dollars. We update the catalog weekly, so request it as often as you’d like. If you would rather a pdf or different file format, please specify and we’ll see what we can do.
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How do I search the online store? The store is searchable according to the following 3 criteria: By Artist, by Title, or by Label (Record Company). Select one of the criteria from the drop down menu by the Search bar, then fill in the Artist, Title, or Label you are searching for. In all searches omit A, AN, & The from the beginning of the search name. Example, if you are looking for releases by The Smugglers, omit The and just type in Smugglers. If you are searching for a person or individual, please enter the Last Name first. Example, if you are looking for releases by Alex Chilton, enter Chilton, Alex, or just Chilton.
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How do I browse the store? You may click on one of the letters of the alphabet below the search bar and this will bring up an alphabetical list of all of the Artists corresponding with the letter you selected. Some of the letters have thousands of titles, so please allow a few moments for the list to load. If you are searching for Various Artist compilations (multiple artists on one release), they are found in the V section abbreviated as V/A. If you would like to browse the store according to recent new arrivals, you may browse the text found in our Email List archives of weekly new archives. The entrance to this section is near the bottom of the front page by the Email List sign up form. Be aware this is a text only section meant as a resource for you to see what’s new. If you see something you want please return to the Search the Store area to locate the item in the store.
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What if I have questions or require more information about a product before I decide to buy? Simple. We call it service, so we invite you to send your queries or concerns to service@scratchrecords.com
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How do I order? The online store features an easy to use shopping cart system. Once you have found the items you want, simply add them to your shopping cart. You may view what’s in your cart at any time by clicking on SHOPPING CART at the top of each page. When you are ready to complete your purchase, simply click CHECK OUT. If you are a first time shopper you will only need to fill out your customer information once, providing you keep your user name and password information.
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What kinds of payment do we accept? Presently we accept VISA, Mastercard, and American Express credit cards. Credit card orders are safely and confidentially transacted on our secure server. If you are still uncomfortable giving credit card information out via the internet, feel free to fax, phone, or mail it in. Please be aware that while our prices are in US Dollars, we cannot charge your credit card in US Dollars as we (as are our bank) are located in Canada. We calculate the Canadian Dollar equivalent the day your order is processed and give you the print out of the currency exchange. When you receive your credit card bill, the amount you are charged should be within a few dimes either way of the original US fund transaction at Check Out. If it is not please let us know and we will investigate. To date, any discrepancies have worked out in the customer's favour. We also accept money orders, certified checks, and bank drafts. No personal checks, sorry. If you are in Canada, we can also send your order COD (you pay cash when the package is delivered) for a $6.00 charge.
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How do we ship? We offer air and surface mail. It is unregistered. In 20 years of business we have NEVER had a package not reach it's destination. Late? Yes. Lost? No. Canada Post has raised their rates several times of late, so we cannot give you an exact shipping price until after your package is weighed and the destination address considered. The farther the address is away from Vancouver, BC, the more Canada Post charges. Rates for overseas mail will also be calculated individually based on the actual weight of your package. In general they are a little more, but still reasonable. Ultimately you are paying for the shipping, so if you would prefer shipping via another carrier (UPS, Federal Express, etc) we'd be happy to oblige and get you an exact price. Please keep in mind other methods are substantially more expensive. Send your special shipping request to ordering@scratchrecords.com.
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What if we are out of stock of what I order? Unlike other online mail order stores, we actually do warehouse a majority of what we offer. However, shortages can occur. If you order an item that is out of stock, we will email or call you to see if you’d like us to backorder it, and if the shortage results in a partial fill, we’ll need to know if you’d like us to ship what’s in stock as is, or hold it until the order is complete to save you shipping charges. In general we do orders with most of our suppliers frequently and can get your out of stock item back in stock within 2 weeks. If you give us permission to back order we do require a month before you cancel the order, as certain factors are out of our control (supplier competency, pressing shortages, transit time, etc). If we cannot get you the item we will let you know promptly.
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Do we take returns? Sure, for legitimately defective items…or for still sealed items returned within 30 days of purchase. You lose the shipping dimes both directions. If you’ve opened it, sorry Charlie... Please send details of what you want to return and why first to service@scratchrecords.com. We’ll give you the A-OK and anxiously await your package. You bought something and hate it? Not to be negative, but that’s your problem… so you'll just have to have confidence in what you're buying ...because once we've got your money, well we've spent it. We expect your knowledge, opinion, as well as the outside influences that guide one's choices (radio, magazines, videos, peer pressure) to be the reason you buy something,...more than what we tell you. We endeavor to be truthful, but guaranteeing you will be satisfied with what you buy is a bit unrealistic.
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I can’t find what I want on the web site! Well, ask us. We do carry thousands of other items that don’t always make it to the web site. Similarly, our special order and pre-order departments are well acquainted with the notion of getting the job done. Let this address live up to it’s name: service@scratchrecords.com Even if we can’t help you we’ll can’t help you with a smile.
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What’s up with the crazy reviews on the items? Hey, it’s just music, and we’re just a bunch of dorky Canadians. We freely admit that the descriptions are sometimes less than informative…in fact one might say biased and debatable. Please don't be upset if we say something vague or nasty about your favourite band. Essentially we do our best to be fair and accurate, but we operate on deadlines (the same reviews go out to stores at wholesale prices), and often we have an hour to listen to 75 new items...so please don't get worked up about any offensive or downright wrong reviews. We value feedback though...and welcome any inaccuracies pointed out. Send us a private email to commerce@scratchrecords.com (Mr.Commerce writes the bulk of the reviews and is always agreeable to disagreeing) or if you want to world to see, post something to our message board. We also hope you respect our right to not care for something, and that in no way do we judge people who buy things we don't like. We encourage it in fact. What does our opinion matter anyway? We're here to provide serious information on demand...feel free to challenge us. We will be the first to admit this is a peculiar brand of music criticism...we have to balance the somewhat contradictory goals of wanting to be honest, wanting to entertain, and wanting to move some units. Try and understand our plight, for we have to find a way to sleep at night.
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Do we have a mailing list? Oh yeah. That’s how this whole thing started…our popular weekly new release emails that thousands of people have been receiving for a few years now. Join the list. Get off the list. It comes in two colours: Canadian dollars, and American Dollars for those coloured not Canadian. Basically the list gives you a weekly message with just text info for the new releases that have arrived the past week. Those getting the emails often get information several days before the web site is updated, which can be crucial when you want something of a limited nature. Select 'Mailing Archive' in the top menu, fill-in form and watch the fun come streaming to your mailbox!
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I’m in Vancouver and I want to party with the Scratch Kickdogs… Well, that may or may not be in your best interest…if you’re in Vancouver we recommend La Casa Gelato’s 168 flavours of amazing ice cream, Szechuan Chongquing’s Dai Ching bean curd (and an handful of other can’t miss plates), superior Canadian 5 pin bowling, gay karaoke at the Duff, and driving to nearby natural places of scenic wonder…as for hooking up with us, come visit the Scratch store at 726 Richards Street, demand to talk Styx with the Hammer Bear, then maybe we’ll get on the party train. Happy shopping, and thanks for dropping by.